BEFORE WE CHAT
Let’s make sure that we’re going to be the best team to support you. MOCA is a human-focused business. We value putting time and energy into getting to know each other and making sure it’s a good fit. This page is designed to share more about what it will be like to work with MOCA. If you haven’t already, please take a moment to review the pages below to get to know our company and our services.
Our Services
Click here to learn more about the ways we can support you.
About Us
Click here to learn more about our company structure and culture.
Working with moca
How we work is just as important as what we do. We have systems and processes in place to make sure that we can live big, full lives while we offer great client support. With this driving our development, we’ve built a company culture that avoids urgency and prioritizes collaboration. If you have any questions about why we work the way that we do, we’re happy to share more information.
Answering Emails
MOCA typically answers emails within 1-2 business days. Please note that MOCA’s business days are Monday-Thursday.
Scheduling Meetings
Team calls are scheduled at least two days in advance through our calendar. Calls are done through Zoom or dial in by phone.
Preparing For Meetings
Please be prepared for calls, be on time, and be considerate of the task that needs to be completed within the call time, and we will as well!
Kind Communication
We see the work that we do as a partnership. Will will always show up with kind and open communication, and we expect the same from you.
Thoughtful Feedback
In order to produce great work together, we need your participation and your feedback. The more you share, the better we can support you.
Time Away
Fridays are an internal team day, so you won’t hear from us. You can see the Holidays that we observe here.
MEET YOUR CONNECTOR
When you become a client, you’ll be paired with a Connector. Your Connector is your main point of communication and your project manager, but our team is highly collaborative. Other team members will step in during various phases of the project to work with you and your Connector.
READY?
If you’re interested in working together, schedule a conversation with our founder, Jess. During the conversation we’ll talk about potential projects and then Jess will follow up with a proposal for how we can support.
If you decide to work with MOCA, we’ll start with a $300 onboarding process. This includes getting you set up in our systems and doing a deep-dive strategy session to get clear on what matters to your and your business. Through this guided process, we’ll explore your strengths, clarify what sets your services apart, and highlight the elements that will truly resonate with your audience.